Privacy Policy & SMS Terms
Interface Outsourcing Group, LLC — Effective Date: January 1st, 2026
1. Introduction
Interface Outsourcing ("Interface," "we," "our," or "us") is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information.
This Privacy Policy explains how we collect, use, and share personal information when you interact with our website, services, and communications, including SMS messaging.
2. Information We Collect
We may collect the following types of information:
A. Information You Provide
- Name, email address, phone number
- Company name and job title
- Billing or payment information
- Information submitted through forms, contracts, or communications
B. Automatically Collected Information
- IP address and device information
- Browser type and usage data
- Cookies and tracking technologies
C. Information Processed on Behalf of Clients
As part of our outsourcing services, we may process:
- Customer support interactions (calls, chats, emails)
- CRM and sales data
- Payroll and financial information
This data is processed strictly under client instruction.
3. How We Use Information
We use collected information to:
- Provide and manage our services
- Communicate with clients and prospects
- Process billing and operational workflows
- Improve service performance and quality
- Ensure compliance with legal obligations
- Maintain system security and prevent fraud
We do not sell personal information.
4. Information Sharing
We may share information with:
- Clients (as required to deliver services)
- Trusted service providers (e.g., hosting, CRM, analytics tools)
- Legal authorities when required by law
SMS-Specific Non-Sharing Clause (Required)
Mobile Opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
5. Data Security
We implement appropriate safeguards including:
- Role-based access controls
- Encryption (in transit and at rest)
- Secure infrastructure and monitoring
- Confidentiality agreements for employees
6. Data Retention
We retain personal data only as long as necessary for:
- Service delivery
- Legal and compliance obligations
- Legitimate business purposes
Client data is retained according to contractual agreements.
7. Your Rights
You may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Opt out of communications
To exercise your rights, contact us at the details below.
8. Cookies
We use cookies to improve user experience and analyze website performance. You may manage cookies through your browser settings.
9. Third-Party Services
We may integrate with third-party platforms (e.g., CRM, support tools). These platforms operate under their own privacy policies.
10. Contact Information
Interface Outsourcing Group, LLC
📍 Address: 19109 W Catawba Ave, Suite 225, Cornelius, NC 28031, USA
📧 Email: admin@interfaceoutsourcing.com
📞 Phone: +1 (877) 206-0870
🌐 Website: interfaceoutsourcing.com
SMS Terms & Conditions
1. SMS Consent Communication
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive SMS messages from Interface Outsourcing, you may receive messages related to:
- Appointment reminders
- Follow-up communications
- Billing inquiries
- Service-related notifications
3. Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 2–5 SMS messages per week depending on your interaction with our services.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply depending on your carrier's pricing plan. These fees may vary for domestic or international messages.
5. Opt-In Method
You may opt in to receive SMS messages from Interface Outsourcing through:
- Verbal consent during a conversation
- Submitting a form with SMS consent checkbox
6. Opt-Out Method
You may opt out at any time by replying "STOP" to any SMS message.
Alternatively, contact us directly to be removed from our messaging list.
7. Help
If you are experiencing issues, reply "HELP" to any SMS message.
You may also contact us directly at: interfaceoutsourcing.com
8. Additional Options
You may choose not to receive SMS messages by not selecting the SMS consent option on our forms.
9. Standard Messaging Disclosures
- Message and data rates may apply
- You can opt out at any time by texting "STOP"
- For assistance, text "HELP" or visit our website
- Message frequency may vary