Our Services
Three Ways We Add Capacity
Choose one, two, or all three. Each is structured for performance, not just labor. Dedicated pods. Measurable outcomes. Real accountability.
Customer Experience
Dedicated CX Teams That Own Your Customer Outcomes
Inbound support, proactive outreach, and escalation management, fully aligned to your brand, workflows, and SLAs. Every customer gets the same quality, every time.
- Voice, chat, and email support with 24/5 coverage
- Brand-aligned responses and escalation ownership
- Real-time performance monitoring and quality assurance
88%
CSAT from 72%
79%
First contact resolution
-40%
Cost per ticket
Our 8-agent dedicated pod improved CSAT from 72% to 88%, first contact resolution went up 31%, and cost per ticket dropped 40%.
VP Customer Success, B2B SaaS Platform ($40M ARR)
Business Development
Nearshore SDRs That Drive Your Pipeline
Outbound prospecting and inbound qualification teams that operate as extensions of your sales organization. Measured on meetings booked, SQL conversion, and revenue contribution.
- Outbound prospecting and inbound qualification
- CRM management and pipeline integrity
- Playbook execution with real-time coaching
240
SQLs per month
34%
Conversion quality
35%
Forecast contribution
The 4-person SDR pod hit 240 SQLs in month one, reached 34% conversion by month three, and contributed 35% of forecast.
VP Sales, Mid-Market B2B SaaS ($35M ARR)
Back-Office Support
Back-Office Teams That Remove Operational Drag
Payroll, AP/AR, data management, and administrative functions delivered with compliance-first processes and daily visibility.
- Payroll, AP/AR, and data entry management
- Compliance monitoring and workflow optimization
- Clear ownership over recurring operational work
-35%
Processing time
0
Payroll errors
20
Hours freed weekly
A 3-person back-office pod reduced processing time by 35%, eliminated payroll errors, and moved invoices in three days.
CFO, Mid-Market Manufacturing ($32M ARR)
Ready to Outsource the Right Way?
Let us map the right dedicated team model for your workflows, KPIs, and growth targets.